Job Information
Lyft Workplace Specialist in Kyiv, Ukraine
At Lyft, our mission is to improve people’s lives with the world’s best transportation. To do this, we start with our own community by creating an open, inclusive, and diverse organization.
The Workplace Specialist is responsible for providing exceptional operational and facilities support, ensuring a comfortable, productive working environment and inclusive, delightful experience for all team members.
About You
You possess a strong ability to prioritize and execute tasks in alignment with the overall goals of the team. You feel comfortable making decisions in a fast-paced, ever-changing environment. You have a growth mindset and know how to stay self-motivated and demonstrate a positive attitude. You feel empowered to take initiative and lead from your seat. You consistently demonstrate strong verbal and written communication skills.
Our office is located in Kyiv near metro Arsenalna. This position is not remote.
Responsibilities
Be the face of the Workplace Operations team, providing first class customer service for Lyft team members based in and visiting the office
Lyft operates within several time zones globally; maintains clear communication and provides timely updates to internal stakeholders located in the US accordingly
Manage facility related vendor relationships (e.g. janitorial, furniture, food/beverage, plants, etc.) Heavily involved in the RFP/SOW process for potential vendors alongside Workplace Operations Leadership
Act as the primary point of contact for relationship with property management and landlord; communicating when facility related concerns arise;
Coordination of facility maintenance/small tenant improvement projects as necessary. Work alongside Workplace Operations Manager and other internal stakeholders to complete TI projects
Manage inventory of all Workplace supplies and place orders as needed
Manage Zendesk ticket workflows to field & resolve inbound Workplace requests & inquiries, maintaining SLA and priority ranking; escalating to Workplace Operations Leadership as needed
Manage incoming and outgoing mail/shipment process
Partner with PBP, EBPs, and IT teams to assist with onboarding and offboarding tasks for new and departing team members
Partner with internal Health & Safety Engineer and/or third party Occupational Health & Safety vendor with tasks related to required document distribution and execution, safety briefings, site inspections and audits etc.
Partner with leadership on site to provide facilities support for Lyft events
Pitch in when necessary; supporting all Lyft locations and Workplace Operations team members in a variety of tasks. No job is too big or too small
Other site specific duties required by the property(s)
Support the Workplace Operations leadership in additional duties as necessary
Experience & Skills
Be aligned with Lyft’s values
A passion for facilitating an overall positive employee experience through ongoing operational support
4+ years of customer service experience
1+ years of Office experience
At least Upper- Intermediate level of written and spoken English
Possess the ability to remain agile and multi-task effectively in a fast paced environment
A passion for managing an overall positive employee experience through ongoing operational support
Strong ability to manage competing priorities and projects
Strong interpersonal and communication skills, with the ability to build relationships across departments, work collaboratively, and manage conflict constructively including but not limited to emergency situations.
Capable of prioritizing tasks/duties as assigned and delegating tasks as needed
Benefits
Professional and stable working environment.
The latest technology and equipment you need.
28 calendar days for vacation and up to 5 paid days off.
18 weeks of paid parental leave. Biological, adoptive and foster parents are all eligible.
Mental health benefits.
Family building benefits.